Do you offer a warranty on your products?
Yes, we offer a 1 year warranty on all of our products against manufacturing defects. If you experience any issues with your product within this timeframe, please contact our customer service team who will be happy to help.
Are your products energy efficient?
Yes, our LED lighting and electrical products are highly energy efficient and can help reduce your energy bills. Please see the product specifications for details on energy consumption.
Do you offer free delivery?
Yes, we offer free delivery on all orders over £20 within the UK. For orders under £20, a delivery charge will apply. Please see our Delivery & Returns page for more details.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to track your order on the courier’s website.
Can I cancel my order?
If you would like to cancel your order, please contact our customer service team as soon as possible. Please note that we cannot guarantee that we will be able to cancel your order if it has already been dispatched.
Can I return or exchange a product?
Yes, we have a 14 day return policy. If you are unhappy with your purchase, please contact our customer service team to initiate the return process. Please note that the product must be in its original packaging and in resellable condition for a refund or exchange.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.
Do you offer installation services?
We do not offer installation services at this time. However, most of our products come with easy-to-follow instructions, and our customer service team is always happy to assist with any questions you may have.
Can I order a product that is currently out of stock?
If a product is out of stock, you can sign up to be notified via email when it becomes available again. Alternatively, you can contact our customer service team to inquire about the availability of the product.
How do I contact customer service?
You can reach our customer service team by emailing us at sales@extrastaruk.com or by filling out the contact form on our website. We aim to respond to all queries within 24 hours.