At ExtraStar, we take your privacy seriously and we are committed to protecting your personal data. This privacy policy outlines how we collect, use, share, and protect your personal information.
What information we collect
We may collect personal information such as your name, address, email address, telephone number, payment information, and order history.
How we use your information
We use your information to process your orders, communicate with you about your orders, provide customer service, and improve our website and services. We may also use your information for marketing purposes, such as sending you promotional emails or newsletters. We use Mailchimp for our email marketing.
How we protect your information
We take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction or damage. We restrict access to your personal information to those who need to know that information in order to provide products or services to you.
How we share your information
We do not sell or rent your personal information to third parties. However, we may share your personal information with third-party service providers who assist us in processing orders, delivering products, or providing customer service. We use Trustpilot for our reviews, Stripe and PayPal for payment processing.
We may also share your personal information with law enforcement agencies, regulatory bodies, or other third parties if required by law.
How long we keep your information
We retain your personal information for as long as necessary to provide you with our services and as required by law. We will securely delete or anonymise your personal information when it is no longer needed for these purposes.
Your rights
You have the right to access, rectify, or erase your personal information at any time. You also have the right to object to the processing of your personal information, or to restrict its use. You may exercise these rights by contacting us using the contact information provided below.
Cookies
A cookie is a small text file that a website sends to your device when you visit it. By accepting this file, a cookie is created which stores information about your web traffic and helps facilitate future visits to the site. Cookies also enable websites to recognise you as an individual and provide personalised services.
We use cookies to identify which pages on our website are visited and how often. This information is used for statistical analysis and is then permanently deleted. You can delete cookies at any time from your device. Please note that while cookies help to improve our website’s services, they do not give us access to any personal information from your device unless you choose to provide it directly.
You have the option to accept or decline the use of cookies, but most web browsers automatically accept cookies as they help provide better web services. You can also change your device settings to decline cookies, but please note that this may limit your use of some of our website’s services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated privacy policy on our website.
Contact us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights or make a complaint, please contact us.