Welcome to the ExtraStar UK website. These terms and conditions apply to the use of this website and any orders placed through it. By using this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not use this website.
Ordering
By placing an order through our website, you are making an offer to purchase goods from us. All orders are subject to availability and confirmation of the order price.
After placing an order, you will receive an email acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation.
Price and Payment
The price of the products will be as quoted on our website from time to time, except in cases of obvious error.
Prices include VAT but exclude delivery costs, which will be added to the total amount due.
We accept payment by Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Delivery
Delivery times may vary depending on your location and the availability of products. Please see our Delivery & Returns page for more details.
We will deliver the products ordered by you to the address you provide us. It is your responsibility to ensure that the delivery address you provide is accurate and complete.
If we are unable to deliver the products to you due to your fault (e.g. you provide an incorrect delivery address), we will attempt to contact you to arrange for delivery. If we are unable to contact you or arrange delivery, we may cancel your order and refund any money paid.
Returns and Refunds
If you are not completely satisfied with your purchase, you may return the products to us within 14 days of receipt for a full refund or exchange.
To return products, you must contact us first. The products must be returned in their original packaging and in the same condition as when you received them.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of ExtraStar UK or its content suppliers and is protected by UK and international copyright laws.
You may not use, reproduce, modify, transmit, or distribute any content on this website for any commercial purpose without our prior written consent.
Limitation of Liability
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
(a) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
(b) such loss or damage is not a reasonably foreseeable result of any such breach; or
(c) any loss or damage results from a breach by you of these terms and conditions.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Entire Agreement
These terms and conditions, together with our privacy policy constitute the entire agreement between you and ExtraStar in relation to your use of our website.
Modifications
ExtraStar reserves the right to revise these terms and conditions at any time without notice. By using this website, you agree to be bound by the current version of these terms and conditions.
Contact Information
If you have any questions about these terms and conditions or our website, please contact us.